Terms & Conditions
BLOOMING CLOSET
These Terms & Conditions govern the use of the Blooming Closet website and all purchases made through our online store. By accessing our website or placing an order, you agree to the terms outlined below.
Article 1 – Definitions
For the purposes of these Terms & Conditions, the following definitions apply:
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Cooling-off Period: The period during which a consumer may exercise their legal right to withdraw from a purchase.
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Consumer: An individual purchasing products for personal use and not for business or professional purposes.
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Day: A calendar day.
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Durable Medium: A method of storing information in a way that allows it to be accessed and reproduced unchanged at a later date.
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Right of Withdrawal: The consumer's right to cancel a distance purchase within the legally applicable withdrawal period.
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Business: Blooming Closet, the online retailer offering products to consumers.
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Distance Contract: An agreement concluded between a business and a consumer through an online store or other means of distance communication, without both parties being physically present.
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Means of Distance Communication: Any method used to conclude an agreement without the simultaneous physical presence of the consumer and the business.
Article 2 – Business Information
The online store operates under the following trading name:
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Store Name: Blooming Closet
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Email Address: info@blooming-closet.com
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Registered Business Name: S&A Products
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Chamber of Commerce (KVK) Number: [42159753]
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VAT Identification Number: [NL869976424B01]
Blooming Closet is the trading name under which the business operates.
Article 3 – Applicability
These Terms & Conditions apply to all offers, orders and purchase agreements made through the Blooming Closet website.
By placing an order, the customer confirms that they have read and accepted these Terms & Conditions.
Any additional terms agreed upon between the customer and Blooming Closet will only apply where they have been expressly confirmed.
Article 4 – Products and Offers
We make every effort to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.
Promotional offers may be subject to limited availability, specific conditions or a stated validity period.
If an offer is subject to particular restrictions, these will be communicated clearly before the purchase is completed.
Product images are provided for illustrative purposes. Minor differences in colour or appearance may occur due to screen settings and display characteristics.
Article 5 – Orders and Agreements
A purchase agreement is established once the customer places an order and receives confirmation from Blooming Closet.
After receiving an order, we will send an electronic confirmation to the email address provided during checkout.
Blooming Closet reserves the right to contact customers if additional information is required to process an order.
If an order cannot be fulfilled, the customer will be informed and any payment received for the unfulfilled order will be refunded.
Article 6 – Right of Withdrawal
Consumers are entitled to a statutory right of withdrawal where applicable under the consumer protection laws of their country.
For consumers covered by EU consumer protection legislation, online purchases generally include a 14-day cooling-off period, beginning on the day the customer or their designated recipient receives the goods.
During this period, customers may withdraw from their purchase without providing a reason, subject to applicable legal exceptions.
Customers outside the EU may have different cancellation and return rights depending on their local consumer protection legislation.
For further information about returning an order, please consult our Returns & Refunds Policy.
Article 7 – Customer Responsibilities During the Cooling-off Period
During the applicable withdrawal period, customers are expected to handle products and their packaging with reasonable care.
Customers may inspect products to the extent necessary to establish their nature, characteristics and functioning.
If a product is handled beyond what is reasonably necessary and its value decreases as a result, the customer may be responsible for that diminished value where permitted by applicable law.
Article 8 – Exercising the Right of Withdrawal
Customers wishing to exercise their right of withdrawal must notify Blooming Closet through a clear and unambiguous statement.
Withdrawal requests can be submitted by contacting:
Please include your order number and the products you wish to return.
Customers may also use the applicable standard withdrawal form where required.
Where required by law, customers will also be able to exercise their withdrawal rights through the designated withdrawal function on our website.
Article 9 – Consequences of Withdrawal
When a valid withdrawal request is received, Blooming Closet will refund payments in accordance with the applicable consumer protection laws.
For EU consumers, this generally includes:
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The purchase price of the returned products.
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The original standard delivery costs, where legally required.
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Any other amounts that must legally be reimbursed.
Refunds will generally be issued using the original payment method unless another method has been expressly agreed upon.
Blooming Closet may withhold a refund until the returned products have been received or the customer has provided evidence that the products have been sent back, whichever occurs first, where permitted by law.
Article 10 – Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply to certain products and services where an applicable legal exception exists.
Examples may include:
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Sealed products that are unsuitable for return for health protection or hygiene reasons once their protective seal has been removed after delivery.
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Products manufactured according to the customer's specifications or clearly personalized.
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Services that have been fully performed after the consumer has given the required prior consent and acknowledgment of the loss of the withdrawal right.
These exceptions will only be applied where the relevant legal requirements are met.
Article 11 – Prices and Payments
All product prices are displayed on the Blooming Closet website and will be shown to the customer before the order is completed.
Applicable taxes and delivery charges will be displayed during checkout as required by law.
Payments must be completed using one of the payment methods made available on our website.
Unless otherwise agreed, orders will only be processed once payment has been successfully received.
If an obvious pricing or technical error occurs, Blooming Closet reserves the right to contact the customer before proceeding with the order.
Article 12 – Product Conformity and Legal Guarantees
Blooming Closet is committed to supplying products that correspond with their descriptions and meet the reasonable expectations of quality, functionality and usability.
If a product is defective, damaged or does not conform to the purchase agreement, customers may be entitled to a repair, replacement, price reduction or refund, depending on the circumstances and applicable law.
Any statutory consumer guarantees remain unaffected by these Terms & Conditions.
Article 13 – Delivery and Order Fulfilment
Blooming Closet will take reasonable care when processing, packaging and dispatching customer orders.
Estimated delivery times and shipping information are provided in our Shipping Policy.
Delivery dates are estimates unless a specific delivery date has been expressly agreed upon.
Customers will receive tracking information when it becomes available from the shipping provider.
Blooming Closet is responsible for fulfilling its legal obligations regarding delivery and will assist customers with enquiries concerning delayed, missing or damaged shipments.
Article 14 – Payment Obligations
Customers are required to pay the full amount displayed during checkout using an available payment method.
Payment must be successfully completed before an order is processed, unless another arrangement has been agreed upon.
Any payment-related questions can be directed to our customer service team at info@blooming-closet.com.
Article 15 – Complaints and Customer Service
Blooming Closet aims to provide a positive shopping experience and takes customer complaints seriously.
If a customer experiences an issue with an order, product or service, they are encouraged to contact us as soon as reasonably possible.
Complaints should include:
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The customer's order number.
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A clear description of the issue.
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Any relevant photographs or supporting information, where applicable.
Complaints can be submitted to:
We aim to acknowledge and respond to complaints within a reasonable period.
Customers' statutory rights and legal deadlines for reporting defects remain unaffected.
Article 16 – Applicable Law and Disputes
These Terms & Conditions are governed by the laws of the Netherlands, without prejudice to mandatory consumer protection provisions that apply in the customer's country of residence.
Where a customer is entitled to additional protection under the mandatory laws of their country, those rights will remain applicable.
Blooming Closet encourages customers to contact our support team first in the event of a disagreement so that we can attempt to find a suitable solution.
Nothing in these Terms & Conditions limits any legal rights available to consumers under applicable law.
Article 17 – SMS Marketing and Notifications
Customers may choose to subscribe to SMS marketing communications from Blooming Closet through available opt-in options on our website or during checkout.
By providing their mobile number and expressly consenting to receive promotional text messages, customers agree to receive recurring marketing and promotional SMS messages from Blooming Closet.
Participation in SMS marketing is entirely optional and is not a condition of purchasing from our store.
Message Frequency
The number of messages sent may vary depending on promotions, special offers and marketing campaigns.
Message and Data Charges
Standard message and data charges may apply depending on the customer's mobile carrier and service plan.
Unsubscribing
Customers may opt out of promotional SMS communications at any time by replying STOP to a message.
For assistance, customers may reply HELP or contact us at:
Privacy and Personal Information
Mobile numbers collected for SMS marketing will be handled in accordance with our Privacy Policy and applicable data protection laws.
We do not sell customers' personal information or use their phone numbers for promotional SMS marketing without the required consent.
Transactional Messages
Customers who provide a phone number during checkout may receive necessary transactional communications, such as order confirmations, shipping updates or delivery notifications, where applicable.
These service-related messages are separate from promotional SMS marketing.