Return & Refund Policy
At Blooming Closet, we want you to be happy with your purchase. If something isn't right, we're here to help. Please read our returns and refund conditions below.
1. Returns
Return Period
You may request a return within 14 days of receiving your order.
If this period has passed, we may no longer be able to accept your return, except where applicable consumer law provides otherwise.
Order cancellations can be requested within 1 hour of placing your order. Once an order has entered processing or been shipped, cancellation may no longer be possible. Your statutory cancellation and withdrawal rights remain unaffected.
Return Conditions
To qualify for a return, items must meet the following conditions:
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Items must be unused and unworn.
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Products must be returned in their original condition.
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Original packaging should be included where possible.
For hygiene reasons, clothes that has been worn or washed cannot be returned. This restriction does not apply where consumer law provides otherwise.
How to Request a Return
To request a return, please contact our customer service team at:
Please include the following information:
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Your order number.
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The item you wish to return.
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A short explanation of why you would like to return it.
Our team will review your request and provide you with the relevant return instructions, including the correct return address.
Please note: Return shipping costs are the customer's responsibility unless the item is faulty or applicable consumer law requires otherwise. All approved returns must be sent to the designated fulfilment centre.
2. Refunds
Return Inspection
Once your returned item has arrived, our team will inspect its condition and determine whether it meets the return requirements.
You will receive an email notification informing you whether your refund has been approved.
If your return is accepted, the refund will be issued to your original payment method.
Refund Processing
Approved refunds are generally processed within 10 business days.
The time it takes for the funds to appear in your account may depend on your bank or payment provider. Statutory refund deadlines always take precedence.
Missing or Delayed Refunds
If your refund has not appeared in your account, we recommend:
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Checking your bank account again.
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Contacting your credit card provider to ask whether the refund is still being processed.
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Contacting your bank for further information about possible processing delays.
If you have completed these steps and still have not received your refund, please contact us at info@blooming-closet.com.
3. Exchanges
Damaged or Defective Products
At Blooming Closet, we want every order to arrive in perfect condition.
If your item arrives damaged, defective or incorrect, please contact us as soon as possible at:
Please provide your order number and a description of the issue. Including photographs of the product will also help us assess the situation more quickly.
Our customer service team will review your case and explain the available options, including a replacement or refund where applicable.
Your statutory consumer rights remain unaffected by this policy.
4. Contact Us
If you have any questions about returns, refunds or exchanges, our customer service team is happy to assist.
Blooming Closet
Email: info@blooming-closet.com